Junal On The Run

Recently, I had to work on an existing sugarcrm code with zero knowledge on SugarCRM. As a result I had to face some problems when I was working with “Email Campaign”. I thought I would share all issues I faced and their solution I found. It might help someone whos newbie like me and trying to do similar thing.

Version 5.2.0k (Build 5837)

Problem: Send Test doesn’t show any list of campaign
Solution :  Mske sure “Target List” type is TEST. If it’s not test then it won’t show up in the campaign list.

Problem: “Send Emails” doesn’t show any list of campaigns
Solution : Make sure your target list type is “Default”.
If above 2 solutions doesn’t work then make sure your “Inbound” email settings are working fine. You can set it from admin>inbound email. After configuration run “Test Settings” to make sure you set it properly. You must be confirmed that your server has “opensll” and “imap” extension installed. Please note that, to run email campaign successfully this extensions are required even if you select POP3 mail account for inbound email.

Problem :  “Bounced Messages” shows blank  activity
Solution : Make sure your cron job is running properly.  Make sure “pollMonitoredInboxesForBouncedCampaignEmails” and “runMassEmailCampaign” are running properly. Check their interval of running. For testing purpose you can set it to every minute. If you change the setup of email settings then from admin>repair> rebuild schedulers [Reset all schedules] If you do so make sure you change the time interval of the 2 jobs I mentioned above.
If it still doesn’t solve this problem, then admin>system settings > scroll down bottom and set debug level “Debug”. And follow this solution exactly from the date and time “2009-12-04 05:25 PM” by slym.

Hope it helps someone. If your problem anyone of the above and still can’t figure out then leave a comment here, I will try my best to help you.