Dear Brac Bank Internet Service, You Suck!

Really pissed off at Brac Bank internet banking service. I have been using it for last 1 year to see my transaction, debit, credit etc. Link that they gave me to log in, wasn’t even with a domain name. But anyways, that’s not my headache. I’m happy as long as I get the proper information that I registered for.

Few days back, I tried to log in to see my transaction and stuff and it said site is down or moved to a new address.

Site was moved in a new address

I tried it after 2 days again, but no information regarding the change. Shouldn’t have the informed me that they moved to a new location? Don’t I deserve it as their customer? So I sent an email to their IT dep and asked about it, they replied saying …

“….This requires a higher level of security for our systems and processes. Therefore, we are asking all previous I-banking subscribers to register once again to ensure that the new security standards are maintained.

after reading this, first thing came in my mind was like “WTF”, why the hell I have to register or fill up a form again? Don’t you already have my all information. I have never seen this kind of service before from any site!

But what could I do, I went to Brack Bank and registered for it again. And today they sent me a new link and log in information to use the internet banking service. I was happy yay! But hey, when I went to log in from the actual link it says “This site only supports Internet Explorer”! What?!? I don’t use IE and when I have to use I use it in VB XP. Do you think I should login to XP just to use your service dear BB?

Sorry i dont use IE for browsing...

I’m sorry, but this is complete bullshit. Don’t Firefox and Chrome have Anti-fishing capability? Or .NET framework (site is developed on .NET) always asks you to restrict users with IE?

I don’t know what option I should choose now. But Brac Bank should be careful about their customer serive. Till now it sucks!

This entry was posted in .NET, IE, Technology, Web and tagged Brac Bank. Bookmark the permalink.

http://ksrahman.wordpress.com/ Shaon

he he he…take it positively…
http://junalontherun.com/ junal

Shaon, kept my patience till the end but couldn't anymore when i wasn't even able to use the service after all these. Why wrote it, so that if ppl who search it online they get some idea about their service. Plus, i hope BB authority will get notified as well…it's already in Search engine!
arobd

Same problem was in DDBL internet banking. They have fixed IE issue. They support Firefox also.
http://junalontherun.com/ junal

Brack Bank is worst, they don't even support Firefox!
arobd

Same problem was in DDBL internet banking. They have fixed IE issue. They support Firefox also.
http://junalontherun.com/ junal

Brack Bank is worst, they don't even support Firefox!
http://junalontherun.com/ junal

Update: Brac bank updated their Internet banking service and now they don't have any browser restrictions, all major browsers work for this. I wish they emailed me for this changes as i emailed them several times for this issue. I had to find it out…But anyways, its better late than never
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Safiq Khan

Hi All

I have been trying to get some one to talk about some of my probem with accounts with BRAC Bank at Mogh Bazar. After I publish it in FACEBOOK I received a query from Enquiry-BRACBABK (enquiry@bracbank.com) requesting my account number and another 10 days has passes no response. NO wonder it is BRAC Bank's coustomer servcie. I believe we should start a forum on these banks mistreatment of customers?

Thanks

Safiq Khan